The Fixer, Trainer, Problem Solver and Innovator Teams Count On
I am an Operations and Workforce Development Professional with more than 21 years in healthcare, mental health, upper management and program coordination. I spot problems before they grow, build the training and systems that solve them, and lead people through change with clarity and confidence.
Change ManagementInstructional DesignLMS Build and ImplementationOnboarding and OffboardingSOP and Compliance ManualsRecruiting and TrainingStaff Development and Supervision
Course platforms: Frappe LMS, Graphy, Thinkific, Teachable and LearnWorlds, with 40+ lessons built
20+
Years training employees and leading teams in upper management
Core skills
What I bring to your organization
Strategic thinking and hands on execution, from spotting the problem early to building and launching the solution.
Proactive Problem Identification
I recognize operational gaps and rising issues early, before they escalate into costly problems.
Responsive Corrective Training and Continuous Improvement
When I see an issue emerging, I quickly create and roll out a training document to retrain the team or bring the problem to the forefront. It keeps everyone aligned, shows my team I care about the challenges they face, and turns every problem into an improvement.
Change Management and Organizational Restructuring
I guide teams and organizations through transitions with clarity, confidence and minimal disruption.
Instructional Design and Training Development
Engaging, effective training built from the ground up and tailored to each organization, from video lessons and ebooks to graded quizzes and certificates.
LMS Build, Training and Full Implementation
I research and build learning management systems from scratch, then train and onboard your people to use them and implement them across the organization for measurable results. I have built full online training academies and standalone courses with modules and more than 40 lessons on Frappe LMS, Graphy, Thinkific, Teachable and LearnWorlds.
Software Research and Technology Recommendation
I evaluate organizational needs and identify the right tools, platforms and systems to improve how teams operate.
Website and Application Development
I have built more than 30 websites for companies over the years, along with applications, all from scratch and with a strong eye for usability and design.
Employee Onboarding and Offboarding Strategy
I simplify the full employee lifecycle to reduce turnover, improve culture and get new hires contributing faster.
Hiring, Interviewing and Workforce Pipeline Development
Structured hiring processes that attract the right talent and build a reliable workforce, backed by experience running an online healthcare staffing agency.
Recruiting, Training and Team Development
I find the right people, train them and work alongside them every day. From recruiting and interviewing to leading orientation and coaching staff, I help employees feel supported, confident and ready to do their best work.
Standard Operating Procedure (SOP) and Workplace Compliance Manual Development
Policies are your company rules and procedures are the steps for getting each task done. I write standard operating procedures, workplace compliance manuals and employee handbooks from scratch, or I update and rewrite the ones you already have, so staff know what is expected, how to do their work and what happens when rules are not followed. Available in print, digital and video formats.
Staff Supervision and Performance Management
I lead, develop and hold teams accountable while creating an environment where people genuinely want to perform well.
Compliance and Documentation
Two decades of regulated work in developmental disabilities and healthcare, where accuracy and records matter.
Office Coordination and Support
Ready to serve as an Office Assistant or Office Coordinator, supporting onboarding, orientation and new hires, from paperwork and scheduling to welcoming new team members.
Featured work
Learning Experiences I've Created
Case studyHome care agency in-service course
In-Service Course for Home Health Aides
A complete online training course built on Thinkific for a home care agency. It combines video lessons with ebooks, graded quizzes and digital completion certificates, and it covers both care skills and workplace policies.
The need
Caregivers needed consistent, accessible in-service training and a clear way to learn the agency's policies.
What I built
39 lessons and about 1.5 hours of video across 19 care modules, including abuse, dementia, safe transfers, standard precautions, fall risk and confidentiality, plus policy modules on attendance, leave and discipline.
How learning is checked
Graded quizzes and a digital completion certificate for learners who finish the course successfully.
Sample lesson from the course
Attendance Policy Training
1:57
A policy module from the course. It explains notice rules, absence limits and call off requirements so new hires know expectations from day one.
Short training videos of one to five minutes, brief by design so learners finish them and remember them. Each video pairs with a digital ebook for deeper reading, and topics include dementia, abuse awareness, cultural competence, exercise and activities for the elderly.
Understanding Abuse, Part 1
2:49
Types of abuse, warning signs to watch for and the duty to report, presented by a virtual advisor with on-screen key points.
Embracing and Respecting Cultural Differences in Caregiving
1:55
Why cultural competence builds trust, improves care quality and fosters inclusion, with a summary of key points.
Onboarding Redesign
Redesigned an onboarding program that reduced onboarding time by three weeks, freeing staff capacity and getting new hires productive sooner.
Sample: White Cloud Home Care Services
A complete employee onboarding packet with checklists for pre-hire requirements, orientation, mandatory training, caregiver competencies and 30, 60 and 90 day reviews, ending in an employee acknowledgment.
I am currently building a custom learning management system for home care agencies on Frappe Learning, with healthcare courses, quizzes and certificates in progress.
In progress
Residential Care Training Academy
A training academy for group home and residential companies that support people with disabilities. The first course, Residential Manager Pathway, covers leadership versus management, emotional intelligence, trauma informed leadership, healthy team culture, professional boundaries and decision making. Lessons are being built now, with clear learning objectives, intro videos and real world context.
Business Ownership: E.T.S. Employment Transportation Services
I founded and owned E.T.S. Employment Transportation Services, a transportation company that helped people in my community get to work, with a focus on women and low income individuals who needed reliable rides. Running it taught me the ins and outs of being a small business owner and entrepreneur, and it let me provide jobs and employment opportunities to people in the community I served.
That experience gives me an owner's mindset: I understand budgets, people, customers and accountability, and I bring that to every team I join.
How I work
From the real problem to results
01
Assess
Understand the real problem, the audience and the requirements.
02
Design
Set learning goals, outline content and choose the right format.
03
Build
Produce videos, ebooks, policies and assessments.
04
Launch
Publish on the LMS, enroll learners and support the rollout.
05
Improve
Review results and feedback, then refine the training.
About me
Experience built on real responsibility
For more than 20 years I have worked in healthcare, mental health and developmental disabilities services, in management, program coordination, staff supervision and compliance. That work taught me how important clear training, accurate records and consistent processes are.
I am also the founder and CEO of Abounding Life Resources Agency in Fort Wayne, Indiana, where I focus on change management, employee training and development, and learning solutions. I bring an owner's view to every team: practical, accountable and focused on results.
I take pride in making your job easier. I solve problems before they reach your desk, I handle a lot, and change never slows me down.
Education and credentials
Learning and Development Certificate, Coursera
Supervisor Training, Alison Training Academy
Human Resources Management and Development, Alison Training Academy
Current CPR and First Aid certification
Pursuing a degree in Organizational Leadership and Project Management, Arizona State University
Let's talk
Let's build something that works
Whether you have a current opening or are building your pipeline of qualified candidates, I would love to connect. Tell me about your team and I will reply promptly.
